I had always liked going to Tokyo Disneyland and Disneysea because of how pleasant the park experience had been. I was referring to the orderliness of the other park goers, the cleanliness of the parks and the helpfulness of the staff, and probably more.
We enjoyed Tokyo Disneyland so much that the Dec 16 was the third visit in 18 months.
However, this little episode took the cake and possibly made me the biggest fan of Tokyo Disneyland, nevermind that the restaurants were almost always fully booked, never mind that the hotels were booked out the instant they were made available 6 months ahead of check in date, nevermind that I almost never got the lottery for shows and all.
X dropped this cute little beanie of his at Disneysea. When we realized the beanie was missing, it was 11pm in the hotel. We traced through the photos and realized we dropped it at the souvenir shop.
The beanie was bought in Dec 2015 but it was so cute on little X that this beanie did mean quite a bit to the sentimental me.
I recalled that a friend had ever reported a missing shoe and Tokyo Disneyland had sent the shoe back to her. I was heartened by the recollection and asked Mr H to get the hotel, Sheraton Grande Tokyo Bay, to help us call DisneySea to check with their Lost and found department. It was really nice of the hotel to help us follow up when they did not have to. We were leaving on the 8am airport limousine bus the next day.
Imagine our delight when a staff of Sheraton hotel contacted us to inform us that Disneysea had found the beanie but required us to call in and verify. We were at Tomamu Resort so Mr H was able to call and verify that the beanie was ours.
Next, they graciously offered to mail the beanie back to Singapore. I was thinking of finding someone to help me pick it up.
That was totally, superb & unbeatable customer service. Tokyo Disneyland & Disneysea, I am a fan of yours for life. We will keep coming back to visit, to play and to stay!